Terms and Conditions

Last Updated: 21 October 2025

Effective Date: 21 October 2025

1. Introduction

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between you (“Client”, “You”, “Your”) and Lunexa Solutions Ltd (“we”, “us”, “our”, “Company”) regarding your use of our website, services, and products.

Please read these Terms carefully. By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

Our Details

Company Name: Lunexa Solutions Ltd
Company Registration Number: 16371359 (England and Wales)
Registered Address: The Bradfield Centre, 184 Cambridge Science Park, Milton Road, Cambridge, CB4 0GA, United Kingdom
Contact Email: info@lunexasolutions.co.uk
Website: https://lunexasolutions.co.uk

2. Definitions

For the purposes of these Terms:

  • “Services” means software development, mobile application development, game development, simulation creation, consulting, and any related services provided by Lunexa Solutions Ltd.
  • “Products” means any software, applications, games, simulations, or digital products developed by Lunexa Solutions Ltd.
  • “Client Work” means services performed specifically for a client under a separate agreement or statement of work.
  • “Deliverables” means the specific outputs, products, or work products agreed upon in a project agreement.
  • “Intellectual Property” or “IP” means all patents, trademarks, copyrights, trade secrets, know-how, and other intellectual property rights.
  • “Website” means https://lunexasolutions.co.uk and any related subdomains.
  • “Agreement” means any separate contract, statement of work, or engagement letter between Lunexa Solutions Ltd and a client.

3. Acceptance of Terms

3.1 Agreement

By using our website or services, you confirm that:

  • You have read, understood, and agree to these Terms
  • You have read and understood our Privacy Policy
  • You have the legal capacity and authority to enter into binding contracts
  • If representing a company, you have authority to bind that company to these Terms

3.2 Separate Agreements

For specific projects or services, we may enter into separate written agreements with clients. In case of conflict between these Terms and a separate agreement, the separate agreement shall prevail.

3.3 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date.

Material changes will be communicated via:

  • Website notification
  • Email notification to active clients
  • Notice in ongoing project communications

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

4. Use of Our Website

4.1 License to Use Website

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for lawful business purposes, subject to these Terms.

4.2 Acceptable Use

When using our website, you agree NOT to:

  • Use the website for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to our systems, networks, or data
  • Transmit viruses, malware, or any harmful code
  • Engage in any activity that disrupts or interferes with our website or services
  • Scrape, harvest, or collect information about other users
  • Impersonate any person or entity
  • Use automated systems (bots, scrapers) without our written permission
  • Violate any applicable laws, regulations, or third-party rights

4.3 Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Lunexa Solutions Ltd and is protected by UK and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.

5. Our Services

5.1 Service Overview

Lunexa Solutions Ltd provides the following services:

Software Development:

  • Custom software applications
  • Web applications and platforms
  • Desktop applications
  • System integrations

Mobile Application Development:

  • iOS and Android applications
  • Cross-platform mobile solutions
  • Mobile app design and UX

Game Development & Simulations:

  • Video game development
  • Educational simulations
  • Training simulations
  • High-fidelity simulation experiences

Digital Products:

  • 3D assets and models
  • Digital downloads and content
  • Educational and creative resources
  • Software tools and utilities

Consulting Services:

  • Technical consulting
  • Technology strategy
  • Project planning and scoping
  • Code reviews and audits

5.2 Service Delivery

Services are provided on a project-by-project basis or through ongoing service agreements:

  • Fixed-Price Projects: Defined scope, timeline, and deliverables
  • Time & Materials: Hourly or daily rates for ongoing work
  • Retainer Agreements: Ongoing support and development services
  • Consulting Engagements: Advisory and strategic services

5.3 Scope of Work

For each client project, we will define:

  • Project objectives and requirements
  • Deliverables and milestones
  • Timeline and schedule
  • Pricing and payment terms
  • Communication protocols
  • Acceptance criteria

This will be documented in a separate Statement of Work (SOW) or Project Agreement.

5.4 Client Responsibilities

Clients are responsible for:

  • Providing clear and timely requirements
  • Supplying necessary materials, assets, and information
  • Timely review and feedback on deliverables
  • Timely payment according to agreed terms
  • Providing access to necessary systems and environments
  • Maintaining communication throughout the project

Failure to fulfill these responsibilities may result in project delays or additional costs.

6. Intellectual Property Rights

6.1 Our Pre-Existing IP

We retain all rights, title, and interest in:

  • Our proprietary tools, frameworks, and methodologies
  • Pre-existing code, libraries, and components
  • Our company name, logos, and branding
  • General knowledge, skills, and expertise

6.2 Client-Specific Work

For client projects, intellectual property ownership depends on the agreement:

Work for Hire (Default): Upon full payment, clients receive ownership of custom-developed work product specifically created for their project, excluding:

  • Our pre-existing IP and tools
  • Reusable components and frameworks
  • Generic solutions with broader applicability

Licensed Solutions: Some projects may involve licensing rather than transferring IP. This will be clearly specified in the project agreement.

Joint IP: In some cases, IP may be jointly owned. Terms will be specified in the project agreement.

6.3 Source Code and Technical Assets

Unless otherwise specified in writing:

  • Source code developed specifically for a client project will be delivered upon full payment
  • Documentation and technical specifications are provided as agreed
  • Third-party libraries and open-source components retain their original licenses
  • We may retain copies for archival and legal purposes

6.4 Portfolio and Case Studies

We reserve the right to:

  • Display project work in our portfolio (with client approval)
  • Create case studies about projects (with client approval and anonymization if requested)
  • Refer to clients in our client list (with permission)
  • Use generic descriptions of work in marketing materials

Clients may request confidentiality, which we will respect through Non-Disclosure Agreements.

6.5 Trademarks

“Lunexa Solutions” and our logos are trademarks of Lunexa Solutions Ltd. Unauthorized use is strictly prohibited.

7. Payment Terms

7.1 Pricing

Pricing for services depends on:

  • Project scope and complexity
  • Timeline and urgency
  • Required expertise and resources
  • Ongoing support and maintenance needs

Pricing will be specified in quotes, proposals, or project agreements.

7.2 Payment Schedule

Fixed-Price Projects:

  • Deposit (typically 30-50%) upon agreement signing
  • Milestone payments as deliverables are completed
  • Final payment upon project completion and acceptance

Time & Materials:

  • Invoiced weekly, bi-weekly, or monthly
  • Payment due within agreed terms (typically 14-30 days)

Retainer Agreements:

  • Monthly payment in advance
  • Covers agreed hours or scope of work

7.3 Late Payment

Late payments may incur:

  • Interest charges (as permitted by law)
  • Suspension of work until payment is received
  • Legal action to recover outstanding amounts
  • Retention of deliverables until payment is made

7.4 Expenses

Unless otherwise agreed:

  • Reasonable expenses (travel, software licenses, third-party services) are billed separately
  • Expenses over a certain threshold require pre-approval

7.5 Currency and Taxes

  • All prices are quoted in GBP (British Pounds) unless otherwise specified
  • Prices exclude VAT unless stated otherwise
  • Clients are responsible for any applicable taxes in their jurisdiction

8. Digital Product Sales (3D Assets)

8.1 Product Purchases

When purchasing digital products (such as 3D assets) through our website:

  • All sales are processed through Stripe
  • Prices are displayed in GBP and include VAT where applicable
  • You will receive a purchase receipt via email
  • Download links are provided immediately upon successful payment

8.2 Delivery

Digital products are delivered electronically:

  • Download links sent to your email address
  • Immediate access upon payment confirmation
  • Links remain valid for a reasonable period (typically 30 days)
  • Re-download requests can be made by contacting support

8.3 License and Usage Rights

Unless otherwise specified:

  • You receive a non-exclusive, non-transferable license to use purchased digital assets
  • Commercial use may be permitted depending on the specific product license
  • You may not resell, redistribute, or sublicense the assets
  • Specific usage terms are provided with each product

8.4 Refunds for Digital Products

Due to the nature of digital products:

  • All sales are final once download links have been accessed
  • Refunds may be provided in cases of:
    • Technical issues preventing download or use
    • Significantly defective products
    • Duplicate purchases
  • Refund requests must be made within 14 days of purchase
  • Contact info@lunexasolutions.co.uk for refund requests

8.5 Intellectual Property

Purchased digital assets remain our intellectual property or that of our licensors:

  • You receive usage rights, not ownership
  • Copyright and trademarks remain with Lunexa Solutions Ltd
  • Unauthorized distribution or commercial exploitation is prohibited

9. Project Changes and Scope Creep

8.1 Change Requests

Changes to agreed scope, requirements, or deliverables:

  • Must be submitted in writing
  • Will be assessed for impact on timeline and cost
  • Require mutual written agreement before implementation
  • May result in additional charges

8.2 Scope Creep Prevention

To prevent unauthorized scope expansion:

  • Clear initial requirements documentation
  • Regular status updates and reviews
  • Change control process
  • Transparent communication about implications

8.3 Emergency Changes

Critical bug fixes or security issues may be addressed immediately, with formal change approval to follow.

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that:

  • Services will be performed with reasonable skill and care
  • We have the right to provide the services and deliverables
  • Deliverables will substantially conform to agreed specifications
  • We will use commercially reasonable efforts to meet deadlines

9.2 Warranty Period

Unless otherwise specified:

  • Bug fixes and corrections: 30-90 days from delivery (as agreed)
  • Warranty covers only issues arising from our work, not:
    • Third-party components
    • Client-made modifications
    • Environmental changes
    • Normal wear and tear

9.3 Disclaimer of Other Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR THE EXPRESS WARRANTIES ABOVE, WE PROVIDE SERVICES “AS IS” WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties of non-infringement
  • Warranties that services will be uninterrupted or error-free
  • Warranties regarding results, performance, or outcomes

9.4 Third-Party Components

For third-party software, libraries, or services:

  • We do not warrant third-party components
  • Third-party terms and licenses apply
  • We are not liable for third-party failures or issues

9.5 Simulation and Training Software Disclaimer

Important: Simulations, training software, and educational applications we develop are designed for specific purposes as defined in project agreements.

We do not warrant that:

  • Simulations accurately represent all real-world conditions
  • Training software will achieve specific learning outcomes
  • Users will gain real-world skills or certifications from simulations

Simulations are tools for education, entertainment, or training as specified and should not replace professional instruction, certification programs, or real-world experience where applicable.

10. Limitation of Liability

10.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW, OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR ANY SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT FOR THE SPECIFIC PROJECT OR SERVICE THAT GAVE RISE TO THE CLAIM, OR £10,000, WHICHEVER IS GREATER.

10.2 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LUNEXA SOLUTIONS LTD, ITS DIRECTORS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, use, goodwill, or business opportunities
  • Business interruption or lost savings
  • Damages resulting from:
    • Third-party actions or components
    • Client modifications to deliverables
    • Failure to maintain backups
    • Force majeure events
    • Errors in client-provided information
    • Misuse of delivered products or services

10.3 Client Indemnification Obligations

Clients are liable for damages arising from:

  • Breach of client obligations under project agreements
  • Misuse of delivered products
  • Client-provided content or data
  • Violations of third-party rights by client

10.4 Statutory Rights

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under UK law

If you are a consumer, your statutory rights under UK law are not affected by these Terms.

11. Confidentiality

11.1 Confidential Information

Both parties may disclose confidential information during projects:

  • Technical specifications and requirements
  • Business strategies and plans
  • Financial information
  • Proprietary methods and processes
  • Source code and technical documentation

11.2 Confidentiality Obligations

Both parties agree to:

  • Protect confidential information with reasonable care
  • Use confidential information only for the intended purpose
  • Not disclose confidential information to third parties without consent
  • Return or destroy confidential information upon request

11.3 Exceptions

Confidentiality obligations do not apply to information that:

  • Is or becomes publicly available through no breach
  • Was lawfully known prior to disclosure
  • Is independently developed
  • Must be disclosed by law or court order

11.4 Non-Disclosure Agreements

For sensitive projects, we may enter into separate Non-Disclosure Agreements (NDAs) with more specific confidentiality terms.

12. Support and Maintenance

12.1 Post-Delivery Support

Unless otherwise agreed, post-delivery support includes:

  • Bug fixes during warranty period
  • Reasonable assistance with deployment
  • Documentation and handover

12.2 Ongoing Maintenance (Optional)

Ongoing support and maintenance can be arranged separately:

  • Bug fixes and updates
  • Security patches
  • Performance optimization
  • Feature enhancements
  • Technical support

Pricing and terms will be specified in a separate maintenance agreement.

12.3 Support Limitations

Support does not cover:

  • Issues caused by client modifications
  • Third-party component failures
  • Environmental or infrastructure issues
  • Feature requests beyond original scope
  • Training or user education (unless separately agreed)

13. Termination

13.1 Termination by Client

Clients may terminate projects:

  • For convenience with written notice (notice period as agreed)
  • Immediately for material breach by Lunexa Solutions (with opportunity to cure)

Upon termination by client:

  • Client pays for work completed to date
  • We deliver work in progress in its current state
  • We may retain work product until payment is received

13.2 Termination by Lunexa Solutions

We may terminate projects or services:

  • For non-payment or breach of payment terms
  • For material breach by client (with opportunity to cure)
  • If continuing the project becomes illegal or impossible
  • For client conduct that is abusive, threatening, or unreasonable

13.3 Effect of Termination

Upon termination:

  • Outstanding invoices become immediately due
  • Confidentiality obligations survive
  • IP provisions remain in effect
  • We may retain copies for archival and legal purposes
  • Mutual release from future obligations

13.4 No Refunds

Termination does not entitle clients to refunds for work already performed and paid for, except in cases of material breach by Lunexa Solutions.

14. Data Protection and Privacy

14.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

14.2 Data Processing

When processing personal data on behalf of clients:

  • We act as a data processor
  • Clients remain the data controller
  • Processing is governed by Data Processing Agreements (DPAs)
  • We comply with UK GDPR and Data Protection Act 2018

14.3 Client Responsibilities

Clients are responsible for:

  • Ensuring lawful collection of data provided to us
  • Obtaining necessary consents
  • Compliance with applicable data protection laws
  • Providing clear instructions for data processing

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 Consumer Rights

If you are a consumer in the European Union or United Kingdom, you may also have the right to bring proceedings in the courts of your country of residence.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation and discussion.

Process:

  1. Written notice of dispute
  2. 30-day negotiation period
  3. Involvement of senior management if needed

16.2 Mediation (Optional)

If negotiation fails, parties may agree to non-binding mediation before pursuing litigation.

16.3 Litigation

If informal resolution and mediation fail, disputes will be resolved through litigation in the courts of England and Wales.

17. General Provisions

17.1 Entire Agreement

These Terms, together with:

  • Our Privacy Policy
  • Any separate project agreements or SOWs
  • Signed NDAs or confidentiality agreements

constitute the entire agreement between parties regarding our services and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them enforceable.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

Clients may not assign or transfer these Terms or their rights without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

Neither party is liable for failure or delay in performance due to circumstances beyond their reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Pandemics or public health emergencies
  • Government actions or regulations
  • Strikes or labor disputes
  • Internet or infrastructure failures
  • Supplier or third-party failures

17.6 Survival

Provisions that by their nature should survive termination (including intellectual property rights, confidentiality, payment obligations, disclaimers, limitations of liability, and dispute resolution) shall survive termination of these Terms.

17.7 Independent Contractors

The relationship between Lunexa Solutions Ltd and clients is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

17.8 Notices

All notices under these Terms must be in writing and sent to:

For Lunexa Solutions Ltd:
Email: info@lunexasolutions.co.uk
Post: The Bradfield Centre, 184 Cambridge Science Park, Milton Road, Cambridge, CB4 0GA, United Kingdom

For Clients:
To the email or address provided in project agreements

17.9 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

18. Export Compliance

Clients agree to comply with all applicable export and import laws and regulations. Clients represent that they are not:

  • Located in a country subject to UK government embargo
  • Listed on any UK government list of prohibited or restricted parties
  • Using our services for prohibited purposes

19. Insurance

Lunexa Solutions Ltd maintains appropriate professional indemnity and public liability insurance as required for our business operations.

20. Subcontracting

We may engage subcontractors or partners to assist with service delivery:

  • Subcontractors are bound by confidentiality and quality standards
  • We remain responsible for subcontractor work
  • Specific subcontractor approval may be required for sensitive projects

21. Accessibility

We strive to make our website and services accessible to users with disabilities. If you experience accessibility issues, please contact us at info@lunexasolutions.co.uk.

22. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us:

Email: info@lunexasolutions.co.uk
Post: Lunexa Solutions Ltd, The Bradfield Centre, 184 Cambridge Science Park, Milton Road, Cambridge, CB4 0GA, United Kingdom
Company Registration: 16371359 (England and Wales)

We will respond to inquiries within 5 business days.

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Lunexa Solutions Ltd
Company Registration: 16371359
Last Updated: 21 October 2025

Privacy Policy

•

Terms & Conditions